Privacy Policy

Last updated: 9 June 2026

1.Information We Collect

We collect only what we need to operate a safe, compliant gaming service:

• Account details — your full name, date of birth, mobile number, email address and login credentials provided at U2 Register.
• Verification data — identity documents and proof of address supplied during KYC checks.
• Financial data — bank or e-wallet details and a record of deposits, withdrawals and gameplay transactions.
• Technical data — device type, browser, IP address, and pages visited, gathered automatically when you use the platform.
• Support data — the content of your communications with our 24/7 support team.

2.How We Use It

Your information is used to create and secure your account, process deposits and withdrawals, verify your identity and age, prevent fraud and money laundering, deliver and improve our games, provide customer support, and — where you have not opted out — send relevant promotional offers. We also use data to meet our legal and regulatory obligations and to enforce our Terms & Conditions.

3.Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, secure your session and understand how the platform is used. Essential cookies are required for the site to function; analytics and performance cookies help us improve it. You can manage or disable non-essential cookies through your browser settings, though doing so may affect certain features such as staying signed in.

4.Sharing with Third Parties

We do not sell your personal data. We share it only with carefully selected partners who help us run the service, and only to the extent necessary:

• Payment processors — to settle deposits and withdrawals through your chosen banking method.
• KYC / identity-verification providers — to confirm your identity, age and document authenticity.
• Analytics providers — to measure and improve platform performance.
• Game studios and platform vendors — to deliver the games you play.
• Authorities and regulators — where disclosure is required by law or to prevent fraud or crime.

All partners are bound by confidentiality and data-protection obligations.

5.Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to comply with anti-money-laundering, tax, audit and dispute-resolution requirements. When data is no longer needed for these purposes, it is securely deleted or anonymised. Verification records are retained for the minimum period required under applicable financial-compliance standards.

6.Security

Protecting your data is a priority. We apply 256-bit SSL/TLS encryption across every connection, store sensitive information in segregated, access-controlled systems, and restrict staff access on a strict need-to-know basis. Payment data is handled through industry-standard secure processing. While no online system can be guaranteed completely impenetrable, we maintain layered safeguards and review them regularly. Please help us by keeping your login credentials confidential and never sharing them.

7.Your Rights

You have the right to access the personal data we hold about you, to request correction of inaccurate information, to ask us to delete data where we are not legally required to keep it, and to object to or withdraw consent for marketing communications at any time. You can update most account details directly after U2 Login, or contact our support team to exercise any of these rights. We may need to verify your identity before acting on a request.

8.International Transfers

As an offshore-licensed operator serving Malaysian players, we may process and store data on servers located outside Malaysia, and our partners may operate internationally. Wherever your data travels, we require appropriate safeguards and contractual protections to keep it secure and to ensure it is handled consistently with this policy.

9.Contact / Data Requests

To make a data-access, correction or deletion request, or to ask any privacy question, contact our support team through live chat or the channels on our Contact page. We aim to respond to all data requests promptly. You may also review our Terms & Conditions and Responsible Gaming page for related information.