Terms & Conditions

Last updated: 9 June 2026

1.Eligibility

You must be at least 18 years of age to register or play at U2 Casino. Our services are intended for non-Muslim adults. Under the Syariah law applied in Malaysian states, gambling is prohibited for Muslims and is enforced by the Syariah courts; Muslim residents must not use this platform. It is your responsibility to ensure that participating in online gaming is lawful in your own jurisdiction. Malaysia's gambling statutes — chiefly the Betting Act 1953 and the Common Gaming Houses Act 1953 — predate the internet and do not specifically address licensed offshore platforms, placing online play in a legal grey area. You accept full responsibility for your decision to play.

2.Account Registration & One-Account Rule

You may hold one account only. Registering or controlling multiple accounts — whether to abuse bonuses or for any other reason — is prohibited and may lead to closure of all linked accounts and forfeiture of associated balances. You must register using accurate, current personal details and your own real identity. You are responsible for keeping your U2 Login credentials confidential; all activity under your account is treated as your own. Notify our support team immediately if you suspect unauthorised access.

3.Deposits & Withdrawals

The minimum deposit is RM 30 and the minimum withdrawal is RM 50. Deposits are credited instantly; withdrawals are processed 24/7, with e-wallet payouts typically settling in around 5–15 minutes (often within an hour) and bank transfers in 1–3 hours. U2 Casino charges no fees on deposits or withdrawals. Funds must be deposited and withdrawn through payment methods registered in your own name; third-party transactions are not permitted. Withdrawals may be held pending identity verification or review of bonus wagering. See our Banking page for the full list of supported methods and limits.

4.Bonuses & Wagering Requirements

Bonuses are optional and subject to their own terms, published alongside each offer. Unless stated otherwise, bonus funds carry a wagering requirement that must be met before any bonus-derived winnings can be withdrawn. Game contributions toward wagering vary by category — slots typically contribute most, while live-dealer and table games contribute less. Attempting to gain an unfair advantage from a promotion (for example through low-risk or hedged betting) may void the bonus and related winnings. Each promotion may be claimed once per player, household, device or IP address unless expressly stated.

5.Fair Play & Prohibited Conduct

All games are operated on certified random number generators and outcomes are final once a round is settled. The following are strictly prohibited: collusion, use of bots, automation or AI assistance, exploiting software bugs, fraudulent payment activity, chargeback abuse, and any attempt to manipulate game results or promotions. We reserve the right to suspend or close accounts, withhold funds and report unlawful activity to the relevant authorities where prohibited conduct is detected.

6.KYC / AML Verification

To comply with anti-money-laundering standards and to protect against fraud and underage play, U2 Casino operates a Know Your Customer programme. Before your first withdrawal you must verify your identity, age and ownership of your payment method with valid documentation. Additional checks may be requested at any time. Accounts may be frozen pending verification, and we may decline transactions or close accounts where verification cannot be completed or where suspicious activity is identified.

7.Responsible Gambling

Gambling must remain a form of entertainment. We provide deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion to help you stay in control. Self-exclusion, once applied, cannot be loosened until the chosen period ends. Full details and Malaysian support helplines are available on our Responsible Gaming page. We encourage every member to make use of these tools.

8.Intellectual Property

All content on u2officialcasino.com — including text, graphics, logos, software, game assets and the U2 Casino brand — is owned by U2 Casino or its licensors and is protected by intellectual-property law. You are granted a limited, personal, non-transferable licence to access the platform for lawful play. You may not copy, reproduce, distribute, reverse-engineer or commercially exploit any part of the platform without prior written permission.

9.Limitation of Liability

U2 Casino provides its services on an "as available" basis. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, nor for losses arising from interruptions, technical faults, connectivity problems or events beyond our reasonable control. Where a game malfunctions, the affected round and any related transactions may be voided. Nothing in these terms excludes any liability that cannot be lawfully excluded.

10.Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, payment partners or applicable standards. The current version is always published on this page with its effective date. Material changes will be communicated where appropriate, and your continued use of the platform after an update constitutes acceptance of the revised terms.

11.Governing Law

U2 Casino operates under an offshore gaming licence; Malaysia does not issue domestic online-casino licences. These terms, and your use of the platform, are governed by the laws of the jurisdiction in which our licence is held. We do not name a specific regulator on this page. As noted in Section 1, online play is a legal grey area in Malaysia, and you accept responsibility for ensuring your participation is lawful where you reside.

12.Contact

Questions about these terms? Our support team is available 24/7 in English, Malay and Chinese. Reach us through live chat or the channels listed on our Contact page. You may also wish to review our Privacy Policy and Licensing & Security page.